I was able to be part of a BackOffice team for a brief while and this is my take:
· Every morning we used to record our meetings at 9:00 to 9:15 via Microsoft Teams.
· Every morning I made a transcript on the major topics.
· Every morning I used to keep track of the meeting (from the teams shared Outlook calendar) to a OneNote “Morning Meeting”.
· Every day we there were task tracking via Microsoft Excel.
· Every afternoon, day’s end, there were a next morning tasks prediction.
As always, there were some differences between the user and server support, with different type of tasks with different demands, as a BackOffice Analyst I’m always open to talk to users, because they have their jobs to perform and I’m glad to help on keeping a good IT related work environment.
The easy of use and integration between a Windows Environment and Microsoft Teams sometimes results on repeated information on various tools. I would suggest SharePoint, not specifically on process management, but at least creating lists throughout the company. And at a latter moment, generating reports via Microsoft Power BI.
In a high demand environment there must be an efficient way to manage information to support a high efficient team. In this case, information tracking was via several Microsoft Tools.
The BackOffice lady was one of the most competent person I’ve ever worked with.